MM07400

STAFF PSYCHOSOCIAL SUPPORT ACTIVITY MANAGER

Level   10


Reports to (Hierarchical)

Project Medical Referent/ Medical Coordinator

Reports to (Functional)

Project Medical Referent/ Medical Coordinator/ OC PSCU

Job Family

Medical & Paramedical


Main Purpose

Defining, coordinating and monitoring all Mental Health /Psychosocial support (MHPSS) related activities for the staff support of the project, including management of other staff support positions, analyzing needs, developing preventive strategy and ensuring quality of care, according to MSF protocols in order to provide the most appropriate MHPS support for the staff.


Accountabilities

  • In close collaboration with project coordination teams (Project Coordinartor, HR, PMR), staff health responsible and Medical coordinator, identify and analyse the stress factors linked to work of the staff in the different projects and their needs of MHPS support (prevention and care).
  • Lead the definition, planning, organization and update of the appropriate psychosocial support strategy for the staff and MHPSS activities and its budget. Monitoring and evaluating MHPSS activities.
  • Reviewing and developing the technical materials, tools, guidelines and documents adapted to staff support, and coordinating and ensuring the implementation of all MHPSS and procedures set by MSF in order to provide the most appropriate support to staff.
  • Provide psychosocial support to staff according to MSF protocols (group and individual) to improve mental health conditions of staff and enhance wellbeing at work.
  • Provide trainings and guidance to team leaders and coordinators on staff well-being, mental health and prevention of stress.
  • Mapping and regularly updating the existing external Mental Health services, including other INGO’s, local NGO’s, community groups and governmental health services, etc. to develop a network of referral for staff needing psychotherapeutic or psychiatric care.
  • Coordinate with staff health responsible or PMR/ Medical coordinator the referral of staff to psychiatric treatment or specialized services if needed.
  • Coordinating and ensuring that all MHPSS activities (in and outside MSF structures) with the staff are performed with regular follow-up in order to provide the most appropriate support. Liaise with the different departments.
  • Ensure the staff related information is kept confidential
  • Compile the data linked with MHPSS activities and report to staff health responsible/PMR/Medco. Participating in monthly reports according to guidelines (SitRep, psychosocial report, etc.) and reporting problematic situations and cases with the Medical Coordinator to help with decision making and problem resolution

If applicable:

  • Planning and supervising, in close coordination with the HR department, the associated processes (recruitment, training/induction, briefing/debriefing, evaluation, potential detection, development and internal communication) of the staff under his/her responsibility in order to ensure both the sizing and the amount of knowledge required.
  • Ensuring that staff providing MHPSS to staff respect confidentiality and neutrality during sessions regardless of personal feelings and/or beliefs and that the translators ( if any) are trained about terminology and appropriate behavior during sessions.
  • Offer clinical /technical supervision to staff psychosocial support supervisor, staff psychologists/counsellors.

Education

Master's Degree in Psychology or Clinical Social Work or MD degree with specialization in psychiatry


Experience

Essential:

  • Working experience of at least two years as psychologist or other similar profession

Desirable:

  • Experience in staff support
  • Working experience with MSF or other NGOs.
  • Working experience in developing countries

Language Level Description

B2  Independent User

Vantage or upper intermediate

  • Can understand the main ideas of complex text on both concrete and abstract topics, including technical discussions in his/her field of specialisation.
  • Can interact with a degree of fluency and spontaneity that makes regular interaction with native speakers quite possible without strain for either party.
  • Can produce clear, detailed text on a wide range of subjects and explain a viewpoint on a topical issue giving the advantages and disadvantages of various options.


Technical Skills


This job doesn't have technical skills.

Transversal Competencies



Commitment to MSF’s Principles

Demonstrates loyalty, awareness and respect for MSF’s values

  • Expresses his/her interest by talking/asking/giving informed opinions about MSF’s activities.
  • Expresses he/she wants to work with MSF because of its principles and mission.
  • Overtly expresses his/her satisfaction at belonging to MSF and defends MSF’s social mission.
  • Refers to beneficiaries* when speaking about his/her own work.
  • Always transmits a positive image of MSF in front of both colleagues and external people.
  • Translates the principles of MSF into actions.

Behavioural Flexibility

Facilitates and helps to bring about changes in others

  • Sets up mechanisms that can minimise the impact of an “expected change” on others, for instance, a good briefing.
  • Communicates and provides information even when he/she is not the team leader. 

Results and Quality Orientation

Improves performance and sets ambitious and realistic goals

  • Strives to continually improve work methods.
  • Suggests news ways of increasing efficiency in his/her field of action.
  • Demonstrates a continuous learning attitude.
  • Sets as an objective the improvement of the process. 

Teamwork and Cooperation

Encourages, engages and motivates people to work as a team

  • Shows he/she values the experience and input of other team members through empathetic communication.
  • Makes decisions taking into account how they affect the team.
  • Actively seeks input from team members to define how they will work together.
  • Makes sure the common objective is known and supported by all the team.
  • Works to achieve cohesion and a spirit of cooperation in the team.
  • Involves the team in the decision-making process that may affect all its members. 

People Management and Development

Gives feedback and sets limits

  • Informs and gives feedback about results achieved by the team.
  • Individually rectifies ineffective behaviour through constructive feedback.
  • Acknowledges the positive performance of his/her collaborators, using suitable techniques for the follow-up appraisal.
  • Manages any discrepancies between team members’ expectations and the reality of their situation.
  • Is approachable and makes time for all team members. 


Download PDF | Download Word


Cookies help us deliver our services. By using our services, you agree to our use of cookies. Learn more OK