MS20300B
DIGITAL HEALTH PROMOTION OFFICER
Level 6
Reports to (Hierarchical)
HPCE Supervisor or Manager (if in project); Medco or Deputy Medco (if in mission)
Reports to (Functional)
Digital Health Promotion Unit Coordinator
Job Family
Medical & Paramedical
Main Purpose
Contribute to the implementation of digital health promotion strategy in the project for programmatic use, according to the overall project health promotion strategy and MSF standards. Supporting health promotion and community engagement activities of the project through digital tools, with strong emphasis on social media. All digital health promotion intervention should be in line with MSF’s guiding principles including medical ethics, data protection and branding.
Accountabilities
- Producing and editing content for MSF digital health promotion interventions, in line with MSF’s guid-ing principles, including medical ethics, data protection and branding. Suggesting innovations for content creation and approaches to reach MSF's digital health promotion target groups (Facebook, WhatsApp, Google search ads).
- With support from relevant MSF medical supervisors, responding to comments and conversations and providing HP services to a variety of MSF target populations.
- Helping MSF to build its digital health promotion services internally: monitoring, setting up correct processes, structuring.
- Providing support for trainings on social media for the HP team and first responders.
- Assisting sister national and regional projects upon request.
- Monitoring MSF DHP social media accounts and report to the line manager on problematic com-ments.
- Monitoring backend analytics and evaluating engagement of target population by geographic loca-tion, demographics, etc.
- Contribute to overall HP strategy, with a coherent MSF digital health promotion strategy
- Undertaking daily work in line with the broader health promotion and operational goals of MSF.
- Participating in communication of data-collection and reporting as required.
Education
- Bachelor's Degree or relative diploma qualification in Marketing, Communica-tions, Advertising, Business Studies, Public Health, Health Promotion or related field is desirable.
- Online/digital marketing certificates are a plus.
- Registered Counsellor certificate is a plus
- Candidates without a degree may be considered if they possess significant additional experience in social media management, monitoring and content production
Experience
- At least 2 years of professional experience in social media management and community building, social media content production and messaging & social media monitoring and reporting.
- Desirable: 2 years of previous experience in NGO sector and/or experience with patient support / health promotion activities.
- Demonstrated successful experience in implementing social media strategies.
- Graphic design and video production experience highly desirable.
Language Level Description
B1 Independent User
Threshold or intermediate
- Can understand the main points of clear standard input on familiar matters regularly encountered in work, school, leisure, etc.
- Can deal with most situations likely to arise while travelling in an area where the language is spoken.
- Can produce simple connected text on topics that are familiar or of personal interest.
- Can describe experiences and events, dreams, hopes and ambitions and briefly give reasons and explanations for opinions and plans.
Technical Skills
This job doesn't have technical skills.
Transversal Competencies
Commitment to MSF’s Principles
Demonstrates knowledge of and accepts MSF’s principles
- Respects the choices made by the organisation.
- Has basic knowledge of MSF’s mission and main activities.
- Respects and accepts the medical ethics and principles of MSF.
- Knows the difference between MSF’s activities and those of other NGOs and actors.
Behavioural Flexibility
Accepts changes
- Accepts changes without knowing the full reasons for them.
- Accepts new ideas in a positive way.
- Positively accepts changes in his/her environment.
- Accepts arguments opposed to his/her own.
- Is willing to listen and to take on new tasks in his/her job.
Stress Management
Manages own stress
- Expresses awareness of his/her own stress level.
- Is able to identify causes of his/her own stress and/or asks for help in detecting them.
- Is able to express to others his/her personal stressors at an appropriate time without overwhelming them.
Results and Quality Orientation
Performs his/her work
- Knows objectives of the job.
- Defines tasks to achieve objectives and establishes a working plan.
- Reviews and checks his/her work to detect mistakes and to correct them immediately.
- Values high-quality work.
Service Orientation
Knows and understands clients’ needs and interests
- Identifies and has a clear understanding of who the client to be served is.
- Identifies clients’ needs and concerns, and provides them with useful information and quick solutions.
- Listens to clients and asks them questions to determine their needs and motivations.
- Gets to know how the rest of the team works.
Teamwork and Cooperation
Acknowledges the importance of teamwork and cooperation
- Is responsible for his/her work because he/she knows the repercussions it has on the team or on others.
- Establishes and maintains good working relationships with colleagues, is accessible and listens to others.
- Cooperates with the team and supports decisions made.
- Demonstrates a predisposition to work with others and gives help when asked.
- Acknowledges there are common goals as well as individual objectives deriving from the personal plan of action.