Level   12

Reports to (Hierarchical)

Head of Mission

Reports to (Functional)

Air Operations Cell (AOC)

Job Family

Logistics & Supply

Main Purpose

Being responsible for defining, developing and coordinating the Air Operations Programme in the country. Ensuring the technical and operational management of all air operations involving MSF passengers and cargo. according to Air Ops and MSF protocols, standards and procedures in order to ensure flight safety and optimal use of the aircrafts to support the development of the missions present in the country


  • Being responsible for the set up and management of the MSF air operations in the country, defining the requirements ( office set up, equipment, staff, etc..) and managing the budget in order to respond to the operational and evacuation needs of the different missions present in the country
  • Ensuring implementation and application of the national/international rules, regulations and procedures defined in the Standard Operating. Procedures (SOP) and as agreed upon by the different sections. Securing overfly, landing approvals, confirmation, permits to operate all flights and all relevant inspection documents from Civil Aviation
  • Coordinating the flight planning, overseeing load control, passenger and cargo check-in and flight tracking. Coordinating and managing the packaging and loading of cargo on the flights, ensuring the documentation is properly prepared and validated. Ensuring that all MSF sections are informed about cargo and passengers scheduled on each flight. Being responsible for the Jet A1 supply management in the mission and for controlling the aircraft equipment requirements as per contract
  • Being the responsible focal point for flight safety and security, and evacuation. Taking necessary decisions such as refusing passengers or cargo, changing or cancelling an MSF flight due to security reasons, etc.
  • Being responsible for communication with the different actors (civil aviation authority, airport and ATC) and for the Search and Rescue SAR) operations (coordinating with aircraft’s operator, national authorities and/or other organizations)
  • Managing the flight operation team and Air Ops Cell staff in collaboration with the HR Coordinator (recruitment and training) as well as training the MSF staff at capital and field level on MSF Air Operations and briefing/debriefing crews
  • Being responsible for follow up and control of all invoices/expenses regarding air operations (fuel, airport taxes, navigations and parking fees, accommodation for the crew and giving recommendations on contract with Air Tech based on the demands on ground
  • Sending to the Air Operations Cell the Aircraft Utilization Report. Reporting to the HoM and Air Operations Cell any air hazards or incidents regarding MSF flights


Secondary education


  • Air flight management or pilot
  • Experience with MSF is an asset
  • IATA regulations certification is an asset
  • Flight operations experience is an asset

Language Level Description

C1  Proficient User

Effective Operational Proficiency or advanced

  • Can understand a wide range of demanding, longer texts, and recognise implicit meaning.
  • Can express ideas fluently and spontaneously without much obvious searching for expressions.
  • Can use language flexibly and effectively for social, academic and professional purposes.
  • Can produce clear, well-structured, detailed text on complex subjects, showing controlled use of organisational patterns, connectors and cohesive devices.

Technical Skills

This job doesn't have technical skills.

Transversal Competencies

Strategic Vision

Has an overview and links current actions with organisational objectives

  • Contributes towards the global vision.
  • Relates the objectives of his/her project to MSF’s objectives.
  • Is able to distinguish between working activities that give value to MSF’s objectives and those that do not.
  • Sets and maintains an order of priorities in his/her work according to MSF’s strategic objectives. 

Service Orientation

Anticipates clients’ needs

  • Anticipates the need to offer information about the services provided.
  • Offers services that deliver added value to clients.
  • Responds to clients’ needs even when the demand is not explicit. 
  • Thinks about the effect of his/her actions on others.
  • Is proactive in ascertaining the future needs of clients and understanding their underlying needs. 

Teamwork and Cooperation

Builds team spirit within the organisation

  • Fosters and encourages collaboration between members of different teams, services and departments, even in difficult situations.
  • Explains to others (in meetings, speeches, etc.) the importance of working in teams.
  • Acts by example. 


Uses actions and indirect influences to persuade

  • Gives solid and coherent arguments to support his/her points to the interlocutor, stressing the key information.
  • Uses different communication tools and means (internal and external resources) to get the message across.
  • Selects communication strategies to have a persuasive impact on the interlocutor.
  • Seeks backup from experts and third parties to strengthen his/her point of view.
  • Manages his/her emotions. 

People Management and Development

Works on the growth and development of team members

  • Offers each team member an equal opportunity to succeed.
  • Publicly acknowledges good performance and positively reinforces it.
  • Considers the personal development of each team member and proposes an individual development plan. 

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