Level   10

Reports to (Hierarchical)

Logistics Coordinator / Supply Chain Coordinator

Reports to (Functional)

Logistics Coordinator / Supply Chain Coordinator

Job Family

Logistics and Suppy

Main Purpose

Overall responsible for the correct planning, implementation and monitoring and management of the supply chain activities and sections (Order Processing, Procurement, Warehouse and Transport and Customs) at coordination level, in accordance with MSF protocols, standards and procedures in order to contribute to an efficient running of the mission.


  • Managing the supply sections at coordination level: Order Processing, Procurement, Warehouse (log and med), and Transport and Customs departments
  • Defining objectives of the supply sections under his responsibility, according to the global supply strategy and making sure that objectives of the different departments are in line
  • Planning, coordinating and supervising the daily activities of the Supply sections at coordination level and defines their level of priority. Implementing the adequate tools and procedures defined by the Supply Chain Coordinator
  • Evaluating the workload of each department and the performance of the different sections and reporting the evolution to the Supply Chain Coordinator, proposing re-dimensioning where necessary
  • Coordinating communication lines and functional links between the Supply departments and other departments (Finance, Medical and Logistics departments)
  • Ensuring good communication process and satisfactory levels with the projects
  • Ensuring a smooth running supply administration and the respect of the implemented supply procedures. Proposing adjustments where needed
  • Evaluating the HR set-up related to supply (team sizes, JD, organigrams, division of tasks and responsibilities), manages the different supply teams in the coordination and participates in the selection, the follow-up (training-coaching) and evaluation of the staff under his/her supervision


Essential degree and specialization in Logistics/Supply Chain.


  • Essential in supply chain management (minimum 2 years) and in organization of supply administration and procedures..
  • Desirable proven understanding of MSF Field Logistics (general knowledge of MSF equipments and kits in accordance to the nature of the project).

Language Level Description

B2  Independent User

Vantage or upper intermediate

  • Can understand the main ideas of complex text on both concrete and abstract topics, including technical discussions in his/her field of specialisation.
  • Can interact with a degree of fluency and spontaneity that makes regular interaction with native speakers quite possible without strain for either party.
  • Can produce clear, detailed text on a wide range of subjects and explain a viewpoint on a topical issue giving the advantages and disadvantages of various options.

Technical Skills



Able to use all the warehouse's devices and premises

Knowledge of warehouse layout and good flows

Able to use basic administrative tools (stock cards)

Able to explain safety and security guidelines about warehousing

Quality control knowledge

Understanding of good distribution practices (GDP) on handling, controlling and storing

Able to explain picking packing techniques for different types of items (cold chain, DGR...)

Able to follow the instructions coming from a specific stock management theory (FEFO, shelf line, etc.)



Knowledge of incoterms

Able to evaluate the incidence of transport costs.



Be informed of importation constraints and lead time.



Understanding of the MSF purchasing package

Knowledge of local market (in terms of suppliers, prices, availability, etc.)

Supply IS


Able to put in place procedures to guide basic users

Able to control the procedures are in place

able to configure the tools and master data

Able to keep the tool updated

Able to make daily reports form the tool.

Demand Planning


Able to calculate stock levels, thresholds and consumptions

Customer Service Management


Able to work according to client requirements

Knowledge of downstream claim management

Able to establish customer reports.

Supply process Synchronization


Able to collect indicators and to analyse them with regards to their activities

Transversal Competencies

Commitment to MSF’s Principles

Demonstrates loyalty, awareness and respect for MSF’s values

  • Expresses his/her interest by talking/asking/giving informed opinions about MSF’s activities.
  • Expresses he/she wants to work with MSF because of its principles and mission.
  • Overtly expresses his/her satisfaction at belonging to MSF and defends MSF’s social mission.
  • Refers to beneficiaries* when speaking about his/her own work.
  • Always transmits a positive image of MSF in front of both colleagues and external people.
  • Translates the principles of MSF into actions.

Behavioural Flexibility

Adapts behaviour to the needs of the situation

  • Accepts decisions which are not completely in line with his/her personal opinions.
  • Is flexible in applying and adapting procedures.
  • Adapts his/her behaviour to the characteristics of the interlocutor and/or situation.
  • Learns from problems and difficulties, becoming more competent at resolving similar situations in the future.
  • Looks for adaptable solutions in order to achieve objectives.
  • Reassesses priorities when circumstances change, focusing on objectives. 

Results and Quality Orientation

Improves performance and sets ambitious and realistic goals

  • Strives to continually improve work methods.
  • Suggests news ways of increasing efficiency in his/her field of action.
  • Demonstrates a continuous learning attitude.
  • Sets as an objective the improvement of the process. 

Teamwork and Cooperation

Encourages, engages and motivates people to work as a team

  • Shows he/she values the experience and input of other team members through empathetic communication.
  • Makes decisions taking into account how they affect the team.
  • Actively seeks input from team members to define how they will work together.
  • Makes sure the common objective is known and supported by all the team.
  • Works to achieve cohesion and a spirit of cooperation in the team.
  • Involves the team in the decision-making process that may affect all its members. 

People Management and Development

Gives feedback and sets limits

  • Informs and gives feedback about results achieved by the team.
  • Individually rectifies ineffective behaviour through constructive feedback.
  • Acknowledges the positive performance of his/her collaborators, using suitable techniques for the follow-up appraisal.
  • Manages any discrepancies between team members’ expectations and the reality of their situation.
  • Is approachable and makes time for all team members. 

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