Level   1

Reports to (Hierarchical)

Activity Supervisor

Reports to (Functional)

Project Medical Referent / Hospital Facilities Officer/ Logistics Supervisor

Job Family

Medical & Paramedical

Main Purpose

Cleaning and disinfecting linen, blankets, mattresses, etc, according to MSF protocols and procedures and (international) hygiene standards, in order to ensure an efficient quality of care and safe environment


  • According to the protocols of an efficient laundry washing process, carrying out washing and disinfection of hospital linens, blankets, mattresses, professional clothes, etc.
  • According to the protocols of an efficient sterilisation process, carrying out the washing, the drying, the disinfecting, the packaging and the sterilization of the materials and surgical linens, keeping track of the sterilization process and its quality and ensuring a sufficient source of heat and the good functioning of the autoclave
  • Knowing, applying and making sure that the universal hygiene standards and security rules are respected for medical premises and according to protocols, cleaning and disinfecting health premises allocated to his/her position: patient’s rooms, staff room, storage room, kitchen, bathroom and latrine, doing it on a regular basis and as soon as the situation requires it
  • Following up and ensuring the quality of the waste triage and emptying out the dustbins as much as necessary to ensure a smooth and efficient quality of care and a safe environment. Working in close collaboration with the “outside hygiene agent” especially regarding waste elimination
  • Reporting all relevant information linked to the laundry or designated activities that should be communicated to the line manager


Literacy required


None required

Language Level Description

A2  Basic User

Waystage or elementary

  • Can understand sentences and frequently used expressions related to areas of most immediate relevance (e.g. very basic personal and family information, shopping, local geography, employment).
  • Can communicate in simple and routine tasks requiring a simple and direct exchange of information on familiar and routine matters.
  • Can describe in simple terms aspects of his/her background, immediate environment and matters in areas of immediate need.

Technical Skills

This job doesn't have technical skills.

Transversal Competencies

Commitment to MSF’s Principles

Demonstrates knowledge of and accepts MSF’s principles

  • Respects the choices made by the organisation.
  • Has basic knowledge of MSF’s mission and main activities.
  • Respects and accepts the medical ethics and principles of MSF.
  • Knows the difference between MSF’s activities and those of other NGOs and actors.

Behavioural Flexibility

Accepts changes

  • Accepts changes without knowing the full reasons for them.
  • Accepts new ideas in a positive way.
  • Positively accepts changes in his/her environment.
  • Accepts arguments opposed to his/her own.
  • Is willing to listen and to take on new tasks in his/her job. 

Stress Management

Restrains emotional reactions and responds calmly

  • Is able to continue working or speaking without being provoked to anger.
  • Walks away from a stressful situation in order to control his/her own emotions.
  • Carries on talking or working calmly in extremely frustrating or stressful situations. 

Results and Quality Orientation

Performs his/her work

  • Knows objectives of the job.
  • Defines tasks to achieve objectives and establishes a working plan.
  • Reviews and checks his/her work to detect mistakes and to correct them immediately.
  • Values high-quality work. 

Service Orientation

Knows and understands clients’ needs and interests

  • Identifies and has a clear understanding of who the client to be served is.
  • Identifies clients’ needs and concerns, and provides them with useful information and quick solutions.
  • Listens to clients and asks them questions to determine their needs and motivations.
  • Gets to know how the rest of the team works. 

Teamwork and Cooperation

Acknowledges the importance of teamwork and cooperation

  • Is responsible for his/her work because he/she knows the repercussions it has on the team or on others.
  • Establishes and maintains good working relationships with colleagues, is accessible and listens to others.
  • Cooperates with the team and supports decisions made.
  • Demonstrates a predisposition to work with others and gives help when asked.
  • Acknowledges there are common goals as well as individual objectives deriving from the personal plan of action. 

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