MT03400

COUNSELOR EDUCATOR

Level   5


Reports to (Hierarchical)

Mental Health Supervisor

Reports to (Functional)

Mental Health Activities Manager / Project Medical Referent-MTL-MFP

Job Family

Medical


Main Purpose

Perform counseling and/or education sessions to patients, following different medical and mental health MSF protocols and procedures, in order to improve their pychosocial condition.


Accountabilities

  • Identify the psychosocial, socio-economic and administrative needs for patients
  • Actively promote the availability of counselling services and carry out, individual or in group counseling, basic psycho educational sessions, to patients, their families (when needed), in order to alleviate their psychosocial difficulties within the project scope.
  • Refer patients to other specialists or other institutions for further assistance, when necessary in order to propose the best support available.
  • Participate in the creation of any material needed for counseling activities and look after it,
  • Keep files and statistics of daily activities and participate in team meetings to share experiences and discuss special cases with other counselors, preserving confidentiality
  • Inform line manager of any problem of any kind arising during the day-to-day activities.
  • Take active part in trainings, supervisions/intervisions and support the activities manager when necessary in doing sensitization for MSF staff or external partners about mental health /psychosocial issues.
  • Discuss difficulties and problems in counselling with supervisor.

Education

Counseling, social work, psychology or other similar degree/diploma.


Experience

1 year experience essential. Experience with NGO desirable.


Language Level Description

B1  Independent User

Threshold or intermediate

  • Can understand the main points of clear standard input on familiar matters regularly encountered in work, school, leisure, etc.
  • Can deal with most situations likely to arise while travelling in an area where the language is spoken.
  • Can produce simple connected text on topics that are familiar or of personal interest.
  • Can describe experiences and events, dreams, hopes and ambitions and briefly give reasons and explanations for opinions and plans.


Technical Skills



Person / material hygiene

Under Supervision

Capacity to ensure adequate use of Personal Protective Equipment (PPE)

Infection control

Under Supervision

Knowledge and respect of universal standard precautions

Knowledge and respect of disinfection material guidelinesL1 Knowledge and respect of universal standard precautions

Knowledge and respect of disinfection material guidelines

Pharmacy

Autonomous

Knowledge of possible drug side effects and interactions for most common drugs

Able to explain drug administration routes to patients

Knowledge of MSF drug management (right treatment of dangerous drugs, etc.)L2 Knowledge of possible drug side effects and interactions for most common drugs

Able to explain drug administration routes to patients

Knowledge of MSF drug management (right treatment of dangerous drugs, etc.)

Stock

Under Supervision

Able to manage ward/OT material stock (inventory, refilling)

Able to evaluate equipment status (availability, functioning)

L1  able to manage ward/OT material stock (inventory, refilling)

Able to evaluate equipment status (availability, functioning)

Counseling

Autonomous

Able to use advanced counseling technics (group and individual) autonomously

Able to perform adapted screening/identify psychosocial needs and to answer according to MSF protocols

Social Sciences methodology

Autonomous

Able to collect data using social sciences techniques such as semi structured interview, focus group discussion, etc. and write a report with practical recommendations for the project

Health promotion

Under Supervision

Perform basic HP activities of prevention and mobilization 

Manage no more than 1 or 2 HP approaches (including animation    techniques )

Manage no more than 1 or 2 medical topic (for instance : cholera) 

Nutrition

Under Supervision

Understand of therapeutic feeding principles

Clinical competence

Under Supervision

Basic knowledge of normal physiology

Able to identify abnormal (pathological) cases

Lab

Autonomous

Able to use rapid diagnostic tests (malaria, syphilis, hemoglobin, glucose, etc)


Transversal Competencies



Commitment to MSF’s Principles

Demonstrates knowledge of and accepts MSF’s principles

  • Respects the choices made by the organisation.
  • Has basic knowledge of MSF’s mission and main activities.
  • Respects and accepts the medical ethics and principles of MSF.
  • Knows the difference between MSF’s activities and those of other NGOs and actors.

Behavioural Flexibility

Accepts changes

  • Accepts changes without knowing the full reasons for them.
  • Accepts new ideas in a positive way.
  • Positively accepts changes in his/her environment.
  • Accepts arguments opposed to his/her own.
  • Is willing to listen and to take on new tasks in his/her job. 

Stress Management

Manages own stress

  • Expresses awareness of his/her own stress level.
  • Is able to identify causes of his/her own stress and/or asks for help in detecting them.
  • Is able to express to others his/her personal stressors at an appropriate time without overwhelming them. 

Results and Quality Orientation

Performs his/her work

  • Knows objectives of the job.
  • Defines tasks to achieve objectives and establishes a working plan.
  • Reviews and checks his/her work to detect mistakes and to correct them immediately.
  • Values high-quality work. 

Service Orientation

Knows and understands clients’ needs and interests

  • Identifies and has a clear understanding of who the client to be served is.
  • Identifies clients’ needs and concerns, and provides them with useful information and quick solutions.
  • Listens to clients and asks them questions to determine their needs and motivations.
  • Gets to know how the rest of the team works. 

Teamwork and Cooperation

Acknowledges the importance of teamwork and cooperation

  • Is responsible for his/her work because he/she knows the repercussions it has on the team or on others.
  • Establishes and maintains good working relationships with colleagues, is accessible and listens to others.
  • Cooperates with the team and supports decisions made.
  • Demonstrates a predisposition to work with others and gives help when asked.
  • Acknowledges there are common goals as well as individual objectives deriving from the personal plan of action. 


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