MT03600
HPCE OFFICER / TEAM LEADER
Level 5
Reports to (Hierarchical)
HPCE Supervisor
Reports to (Functional)
HPCE Supervisor
Job Family
Medical
Main Purpose
Leads and supervises Community Health Worker (CHW) teams to deliver integrated health education, surveillance, case management and community engagement activities, ensuring effective collaboration with medical teams and stakeholders to promote health-seeking behavior and holistic patient care.
Accountabilities
A. Health Education & Service Promotion
- Leads the development, testing and delivery of community health education materials and activities, supervising CHW teams and ensuring effective patient counseling, health talks and digital HP implementation.
B. Situation Analysis & Feedback
- Conducts rapid assessments and systematic collection of community feedback/rumours, encoding data and flagging critical issues (red flags, security, health-seeking behaviour) to project coordination.
C. Social Networking & Community Engagement
- Builds and maintains strategic relationships with community leaders, partners (NGOs, government health services, TBAs) and stakeholders, leading community meetings and maintaining updated community mapping.
D. Community-Based Surveillance
- Oversees CHW community surveillance activities (active/passive case finding, linkage to care, tracing), ensuring accurate data collection, encoding and database management.
E. Community Case Management
- Coordinates community participation in case management initiatives, providing supervision, training and coaching to CHWs to ensure effective implementation.
F. Supportive Environments
- Develops stigma reduction and supportive community spaces (friendly spaces, youth clubs, health committees, anti-stigma campaigns) to foster enabling environments for health-seeking behaviour.
G. Team Management
- Plans, organizes and supervises CHW team activities and meetings in collaboration with HPCE supervisor, ensuring effective team performance and coordination.
Education
- Desirable: Bachelor diploma in social sciences, social work, behavioural sciences, public health, community health, nursing.
- Essential: Secondary school diploma.
Experience
- Preferable previous experience in health / patient education and community based activities (minimum 1 year with MSF or other NGOs)
- Desirable: Experience in team supervision.
Language Level Description
B1 Independent User
Threshold or intermediate
- Can understand the main points of clear standard input on familiar matters regularly encountered in work, school, leisure, etc.
- Can deal with most situations likely to arise while travelling in an area where the language is spoken.
- Can produce simple connected text on topics that are familiar or of personal interest.
- Can describe experiences and events, dreams, hopes and ambitions and briefly give reasons and explanations for opinions and plans.
Technical Skills
Person / material hygiene
Under Supervision
Capacity to ensure adequate use of Personal Protective Equipment (PPE)
Infection control
Under Supervision
Knowledge and respect of universal standard precautions
Knowledge and respect of disinfection material guidelinesL1 Knowledge and respect of universal standard precautions
Knowledge and respect of disinfection material guidelines
Food Hygiene
Under Supervision
Capable to implement basic food hygiene principles (cleaning, storage)
Understand principle of food transformation( process, transformation, storage)L1 Capable to implement basic food hygiene principles (cleaning, storage)
Understand principle of food transformation( process, transformation, storage)
Pharmacy
Autonomous
Knowledge of possible drug side effects and interactions for most common drugs
Able to explain drug administration routes to patients
Knowledge of MSF drug management (right treatment of dangerous drugs, etc.)L2 Knowledge of possible drug side effects and interactions for most common drugs
Able to explain drug administration routes to patients
Knowledge of MSF drug management (right treatment of dangerous drugs, etc.)
Counseling
Under Supervision
Able to perform basic counseling and/or educational sessions under supervision
Able to identify cases presenting psycho-social problems
Health promotion
Autonomous
Perform all HP activities of prevention, education and mobilization
Apply a range of different approaches to HP ( 3 different approaches and more).
Knowledge of socio-economical context, capacity to identify its key people and to make them sensitive to MSF objectives
Manage a range of medical topic (three or more)
Adapt the existing messages and tools to the context
Nutrition
Under Supervision
Understand of therapeutic feeding principles
Transversal Competencies
Commitment to MSF’s Principles
Demonstrates knowledge of and accepts MSF’s principles
- Respects the choices made by the organisation.
- Has basic knowledge of MSF’s mission and main activities.
- Respects and accepts the medical ethics and principles of MSF.
- Knows the difference between MSF’s activities and those of other NGOs and actors.
Behavioural Flexibility
Accepts changes
- Accepts changes without knowing the full reasons for them.
- Accepts new ideas in a positive way.
- Positively accepts changes in his/her environment.
- Accepts arguments opposed to his/her own.
- Is willing to listen and to take on new tasks in his/her job.
Stress Management
Manages own stress
- Expresses awareness of his/her own stress level.
- Is able to identify causes of his/her own stress and/or asks for help in detecting them.
- Is able to express to others his/her personal stressors at an appropriate time without overwhelming them.
Results and Quality Orientation
Performs his/her work
- Knows objectives of the job.
- Defines tasks to achieve objectives and establishes a working plan.
- Reviews and checks his/her work to detect mistakes and to correct them immediately.
- Values high-quality work.
Service Orientation
Knows and understands clients’ needs and interests
- Identifies and has a clear understanding of who the client to be served is.
- Identifies clients’ needs and concerns, and provides them with useful information and quick solutions.
- Listens to clients and asks them questions to determine their needs and motivations.
- Gets to know how the rest of the team works.
Teamwork and Cooperation
Acknowledges the importance of teamwork and cooperation
- Is responsible for his/her work because he/she knows the repercussions it has on the team or on others.
- Establishes and maintains good working relationships with colleagues, is accessible and listens to others.
- Cooperates with the team and supports decisions made.
- Demonstrates a predisposition to work with others and gives help when asked.
- Acknowledges there are common goals as well as individual objectives deriving from the personal plan of action.