MT04700
COMMUNITY HEALTH WORKER
Niveau 3
Responsabilité Hiérarchique
One of: HPCE Supervisor / HPCE Officer – Team Leader / Nursing Team Supervisor / Mobile Health Activity Manager / (outreach) Nursing Activity Manager
Responsabilité Fonctionnelle
One of: HPCE Manager / Nursing Activty Manager (outreach) / Epidemiologist / MH Activity Manager / Midwife Activity Manager
Domaine Professionnel
Médical
But principal
CHWs ensure a strong link between community members and MSF services, supporting a people-centred approach. They help promote health, identify needs, collect community feedback, support surveillance, facilitate access to care, and contribute to building supportive and safe environments.
Responsabilités
A. Health Education, Service Promotion and Social Mobilisation
- Provide health education and promote MSF services within communities and health facilities.
- Conduct health talks, community dialogues, mobilisation activities and support outreach campaigns (vaccination, screening, distributions, etc.).
- Conduct social mobilisation to support mass vaccination campaigns, distributions or other activities.
B. Community Feedback & Situation Analysis
- Collect and report community feedback (security concerns, rumours, service perceptions, needs, red flags).
- Support basic data collection (surveys or other project tools).
C. Social Networking & Mapping
- Support community mapping (villages, stakeholders, gathering points, geographic routes).
- Build and maintain links with community leaders, service providers and social actors.
D. Community-Based Surveillance & Linkage to Care
- Participate in routine data collection on morbidity, mortality, births, deaths and population movements.
- Support case finding (symptom screening, MUAC, RDT, vaccination status checks, etc.).
- Facilitate referrals and guide community members to MSF services.
- Participate in tracing (missed appointments, lost-to-follow-up, defaulters, contacts).
E. Community Case Management (Depending on project and training)
- Support diagnosis and treatment of malaria, diarrhea, respiratory infections, malnutrition, etc.
- Identify and communicate needs related to SRH, MH, WATSAN, protection/SGBV and other health topics.
- Facilitate referrals to higher levels of care and contribute to data collection and follow-up.
F. Supportive Community Activities
- Support activities creating supportive environments (youth clubs, support groups, recreational activities, community committees).
- Participate in stigma-reduction initiatives (anti-stigma campaigns, testimonies, storytelling).
Éducation
Literacy is desirable, but not indispensable.
Expérience
- Lived experience in or good understanding of the community is essential.
- Need to be recognized, accepted by the community they represent.
Language Level Description
B1 Independent User
Threshold or intermediate
- Can understand the main points of clear standard input on familiar matters regularly encountered in work, school, leisure, etc.
- Can deal with most situations likely to arise while travelling in an area where the language is spoken.
- Can produce simple connected text on topics that are familiar or of personal interest.
- Can describe experiences and events, dreams, hopes and ambitions and briefly give reasons and explanations for opinions and plans.
Technical Skills
Person / material hygiene
Under Supervision
Capacity to ensure adequate use of Personal Protective Equipment (PPE)
Infection control
Under Supervision
Knowledge and respect of universal standard precautions
Knowledge and respect of disinfection material guidelinesL1 Knowledge and respect of universal standard precautions
Knowledge and respect of disinfection material guidelines
Pharmacy
Autonomous
Knowledge of possible drug side effects and interactions for most common drugs
Able to explain drug administration routes to patients
Knowledge of MSF drug management (right treatment of dangerous drugs, etc.)L2 Knowledge of possible drug side effects and interactions for most common drugs
Able to explain drug administration routes to patients
Knowledge of MSF drug management (right treatment of dangerous drugs, etc.)
Social Sciences methodology
Under Supervision
Able to administrate a quantitative questionnaire (interviewer)
Able to administrate socio-economical closed questionnaire
Able to collaborate in the mapping of a geographical area
Able to collaborate in the mapping of the different actors, organization, etc
Health promotion
Under Supervision
Perform basic HP activities of prevention and mobilization
Manage no more than 1 or 2 HP approaches (including animation techniques )
Manage no more than 1 or 2 medical topic (for instance : cholera)
Nutrition
Under Supervision
Understand of therapeutic feeding principles
Clinical competence
Under Supervision
Basic knowledge of normal physiology
Able to identify abnormal (pathological) cases
Transversal Competencies
Commitment to MSF’s Principles
Demonstrates knowledge of and accepts MSF’s principles
- Respects the choices made by the organisation.
- Has basic knowledge of MSF’s mission and main activities.
- Respects and accepts the medical ethics and principles of MSF.
- Knows the difference between MSF’s activities and those of other NGOs and actors.
Behavioural Flexibility
Accepts changes
- Accepts changes without knowing the full reasons for them.
- Accepts new ideas in a positive way.
- Positively accepts changes in his/her environment.
- Accepts arguments opposed to his/her own.
- Is willing to listen and to take on new tasks in his/her job.
Stress Management
Manages own stress
- Expresses awareness of his/her own stress level.
- Is able to identify causes of his/her own stress and/or asks for help in detecting them.
- Is able to express to others his/her personal stressors at an appropriate time without overwhelming them.
Results and Quality Orientation
Performs his/her work
- Knows objectives of the job.
- Defines tasks to achieve objectives and establishes a working plan.
- Reviews and checks his/her work to detect mistakes and to correct them immediately.
- Values high-quality work.
Service Orientation
Knows and understands clients’ needs and interests
- Identifies and has a clear understanding of who the client to be served is.
- Identifies clients’ needs and concerns, and provides them with useful information and quick solutions.
- Listens to clients and asks them questions to determine their needs and motivations.
- Gets to know how the rest of the team works.
Teamwork and Cooperation
Acknowledges the importance of teamwork and cooperation
- Is responsible for his/her work because he/she knows the repercussions it has on the team or on others.
- Establishes and maintains good working relationships with colleagues, is accessible and listens to others.
- Cooperates with the team and supports decisions made.
- Demonstrates a predisposition to work with others and gives help when asked.
- Acknowledges there are common goals as well as individual objectives deriving from the personal plan of action.
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