Level   6

Reports to (Hierarchical)

Project Medical Referent / Activity Manager/ Field Coordinator

Reports to (Functional)

Project Medical Referent / Activity Manager/ Field Coordinator

Job Family

Operations/ Medical

Main Purpose

Contributing to the provision of quality intercultural mediation services in the project (by MSF and other actors) by supervising a team of intercultural mediators according to MSF values, standards and procedures in order to foster the removal of linguistic and cultural barriers and improve the quality of and access to quality health care and socio/legal services.


  • Actively supporting the intercultural mediators (ICM) team and ensuring the day-to-day implementation of intercultural mediation activities at project level, including (but not limited to) managing dynamics in the trialogue communication between mediator, patient and care provider; preventing and managing possible misunderstandings, communication blockages and tension; interpreting; PFA; information and orientation (e.g. sociolegal); collecting testimonies and providing emotional support;
  • Supervising the intercultural mediators in terms of planning and organizing, data collection and reporting.
  • Ensuring that MSF procedures and protocols are being followed to guarantee the operational quality of the project;
  • Planning and supervising the HR processes (recruitment, performance evaluation, tasks definition and internal and external communication) of the staff under his/her responsibility in order to ensure both the size and the required level of training of the team.
  • Implementing relevant trainings for the intercultural mediators in collaboration with the relevant referent/activity managers (PMR, MHAM,HAO,HP) to ensure the required level of knowledge in the team;
  • Ensuring proper collaboration, communication and information sharing between the intercultural mediators and the different activities/departments;
  • Performing intercultural mediation activities when required.

See specific objectives and post dimension provided for each vacancy with possible specific accountibilities based on context and project set up (e.g. SAR)


  • Desirable degree in social sciences, social communication or teaching;
  • Education in interpretation or intercultural mediation is an asset


  • Minimum two years’ experience in related position and in migration/ refugees programs of which at least one year with MSF.

Language Level Description

B1  Independent User

Threshold or intermediate

  • Can understand the main points of clear standard input on familiar matters regularly encountered in work, school, leisure, etc.
  • Can deal with most situations likely to arise while travelling in an area where the language is spoken.
  • Can produce simple connected text on topics that are familiar or of personal interest.
  • Can describe experiences and events, dreams, hopes and ambitions and briefly give reasons and explanations for opinions and plans.

Technical Skills

This job doesn't have technical skills.

Transversal Competencies

Commitment to MSF’s Principles

Demonstrates loyalty, awareness and respect for MSF’s values

  • Expresses his/her interest by talking/asking/giving informed opinions about MSF’s activities.
  • Expresses he/she wants to work with MSF because of its principles and mission.
  • Overtly expresses his/her satisfaction at belonging to MSF and defends MSF’s social mission.
  • Refers to beneficiaries* when speaking about his/her own work.
  • Always transmits a positive image of MSF in front of both colleagues and external people.
  • Translates the principles of MSF into actions.

Behavioural Flexibility

Adapts behaviour to the needs of the situation

  • Accepts decisions which are not completely in line with his/her personal opinions.
  • Is flexible in applying and adapting procedures.
  • Adapts his/her behaviour to the characteristics of the interlocutor and/or situation.
  • Learns from problems and difficulties, becoming more competent at resolving similar situations in the future.
  • Looks for adaptable solutions in order to achieve objectives.
  • Reassesses priorities when circumstances change, focusing on objectives. 

Stress Management

Understands other people’ s stress

  • Has an understanding attitude towards other people’s mistakes and shortcomings.
  • Gives calm and polite answers and repeats them patiently if necessary.
  • Uses techniques or plans activities to manage his/her own stress.
  • Responds and acts constructively in conflictive situations. 

Results and Quality Orientation

Works towards objectives, preserving established standards

  • Perseveres until the objectives of the job and the team have been met.
  • Complies with the procedures, processes and rules set by MSF.
  • Is aware that the purpose of his/her job is to meet the specified objectives.
  • Is autonomous.
  • Mobilizes resources.
  • Analyses problems and constraints. 

Teamwork and Cooperation

Shares information and coordinates with team and/or others

  • Shares significant information in a timely manner and actively seeks the opinion of team members or others through empathetic communication.
  • Allows others to question work/input if this leads to improvement.
  • Coordinates with other team members to ensure that common objectives are achieved.
  • Shows interest in and empathy with team members. 

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