MS21300
STAFF PSYCHOSOCIAL SUPPORT SUPERVISOR
Level 8
Reports to (Hierarchical)
Staff Psycho-social Support Activity Manager/ Staff Health Responsible/PMR
Reports to (Functional)
Staff Psycho-social Support Activity Manager/ PMR/Medco/PSCU OC
Job Family
Paramedical
Main Purpose
Participates in the planning, supervision and coordination of mental health / psycho-social support related activities for the staff of the project in accordance with MSF standards in order to provide the most appropriate MHPSS support to the staff.
Accountabilities
- Participates in the planning, organization and coordination of MHPSS strategy and activities for the support of the staff, in close collaboration with the Staff psychosocial support Activity Manager (if any at mission level) or PMR or staff health responsible.
- In close collaboration with project coordination teams (Fco, HR, PMR) and staff health responsible, participate in the identification and analysis of the stress factors linked to work of the staff and their needs of MHPS support ( prevention and care).
- Carrying out psychoeducation sessions to raise awareness amongst staff about mental health and well being at work
- Providing individual psychological support to staff according to MSF protocols in order to improve their mental health condition
- Providing group psychosocial support to staff according to MSF protocols in order to improve their mental health condition
- Provide trainings to staff on various mental health topics relevant to increase understanding of staff psychosocial support needs
- Collaborating with other staff health profiles according to needs + informing on individual cases needing specialized care.
- Mapping the external Mental health resources for referral
- Refer staff to other professionals when needed in collaboration with staff health responsible: GP, psychotherapist, psychiatrist
- Ensuring that all staff information is kept confidential.
- Collecting and monitoring data about individual and group activities and reporting to staff psychosocial support activity manager/PMR/ staff health responsible
- When relevant, share global psychosocial issues of the staff with coordination team to request actions
- Take active part in trainings, supervisions/interventions with other staff support positions. Discuss difficulties and problems in counselling with supervisor.
If applicable:
- Supervise, in close coordination with the HR department, the associated processes (recruitment, training/induction, evaluation, potential detection, development and communication) of the staff under his/her responsibility in order to ensure both the sizing and the amount of knowledge required
- Supervise the daily activities performed by other staff psychosocial support positions if any, according to MSF protocols
- Offer clinical /technical supervision to staff psychologists/counsellors.
Education
Degree in Psychology or Clinical Social Work (Master's Degree Level)
Experience
- Essential: Working experience of at least two years as psychologist or other similar profession.
- Desirable: Experience in staff support
- Desirable: Working experience with MSF or other NGOs
- Desirable: Working experience in developing countries
Language Level Description
B1 Independent User
Threshold or intermediate
- Can understand the main points of clear standard input on familiar matters regularly encountered in work, school, leisure, etc.
- Can deal with most situations likely to arise while travelling in an area where the language is spoken.
- Can produce simple connected text on topics that are familiar or of personal interest.
- Can describe experiences and events, dreams, hopes and ambitions and briefly give reasons and explanations for opinions and plans.
Technical Skills
This job doesn't have technical skills.
Transversal Competencies
Commitment to MSF’s Principles
Demonstrates loyalty, awareness and respect for MSF’s values
- Expresses his/her interest by talking/asking/giving informed opinions about MSF’s activities.
- Expresses he/she wants to work with MSF because of its principles and mission.
- Overtly expresses his/her satisfaction at belonging to MSF and defends MSF’s social mission.
- Refers to beneficiaries* when speaking about his/her own work.
- Always transmits a positive image of MSF in front of both colleagues and external people.
- Translates the principles of MSF into actions.
Behavioural Flexibility
Adapts behaviour to the needs of the situation
- Accepts decisions which are not completely in line with his/her personal opinions.
- Is flexible in applying and adapting procedures.
- Adapts his/her behaviour to the characteristics of the interlocutor and/or situation.
- Learns from problems and difficulties, becoming more competent at resolving similar situations in the future.
- Looks for adaptable solutions in order to achieve objectives.
- Reassesses priorities when circumstances change, focusing on objectives.
Stress Management
Understands other people’ s stress
- Has an understanding attitude towards other people’s mistakes and shortcomings.
- Gives calm and polite answers and repeats them patiently if necessary.
- Uses techniques or plans activities to manage his/her own stress.
- Responds and acts constructively in conflictive situations.
Results and Quality Orientation
Works towards objectives, preserving established standards
- Perseveres until the objectives of the job and the team have been met.
- Complies with the procedures, processes and rules set by MSF.
- Is aware that the purpose of his/her job is to meet the specified objectives.
- Is autonomous.
- Mobilizes resources.
- Analyses problems and constraints.
Teamwork and Cooperation
Shares information and coordinates with team and/or others
- Shares significant information in a timely manner and actively seeks the opinion of team members or others through empathetic communication.
- Allows others to question work/input if this leads to improvement.
- Coordinates with other team members to ensure that common objectives are achieved.
- Shows interest in and empathy with team members.