MM01106
RESPONSABLE DES ACTIVITES DE SUPPORTS AUX PATIENTS
Niveau 10
Career Path
Responsabilité Hiérarchique
Réfèrent médical de projet
Responsabilité Fonctionnelle
Référent médical projet/ Coordinateur Médical
Domaine Professionnel
Médical
But principal
Coordination des activités de soutien du patient (activités de soutien émotionnel, éducatif et social) au sein d’un projet de traitement du VIH/TB afin d’aider le patient par rapport à sa maladie et son traitement au-delà de considérations purement médicales.
Responsabilités
- Évaluer les besoins du patient en termes d’assistance.
- Définir la stratégie de soutien du patient conformément à l’évolution des besoins médicaux et du contexte.
- Développer des outils de soutien du patient (protocoles de conseil et d’éducation, messages de promotion de la santé, flyers, tableaux chevalets, jeux, etc.).
- Assurer la mise en œuvre d’activités de soutien du patient (entretiens à propos de la santé, sessions d’éducation et de conseil, retraçage des personnes ayant quitté un programme en cours, renforcement des groupes de soutien, communication avec les acteurs sociaux, activités de sensibilisation de la communauté, etc.) conformément aux protocoles et outils.
- Gérer le personnel impliqué dans le soutien du patient (recrutement, composition, formation, encadrement, évaluation, etc.).
- Surveiller et évaluer les activités de soutien au patient (définition d’indicateurs et d’outils de suivi, collecte et analyse de données).
- Assurer une bonne communication et une bonne collaboration avec les autres acteurs du projet et les autres partenaires travaillant au soutien du patient.
Éducation
Diplôme d’université en psychologie / counseling / sciences sociales / communication / promotion de la santé / sciences de l’éducation/ Infirmière
Expérience
- Expérience professionnelle d’au moins deux ans dans un/des poste(s) comparables essentielle.
- Expérience professionnelle au sein de MSF ou d’une autre ONG souhaitable.
Language Level Description
B2 Independent User
Vantage or upper intermediate
- Can understand the main ideas of complex text on both concrete and abstract topics, including technical discussions in his/her field of specialisation.
- Can interact with a degree of fluency and spontaneity that makes regular interaction with native speakers quite possible without strain for either party.
- Can produce clear, detailed text on a wide range of subjects and explain a viewpoint on a topical issue giving the advantages and disadvantages of various options.
Technical Skills
Person / material hygiene
Autonomous
Able to supervise use of PPE in a service or department
Infection control
Under Supervision
Knowledge and respect of universal standard precautions
Knowledge and respect of disinfection material guidelinesL1 Knowledge and respect of universal standard precautions
Knowledge and respect of disinfection material guidelines
Pharmacy
Expert
Able to perform rational use of prescription analysis
Able to ensure quality control on drug management
Knowledge of drugs: action, interaction and side effects
Able to evaluate the quality level of patient therapy education
Mastery of pharmacy management softwareL4 Able to perform rational use of prescription analysis
Able to ensure quality control on drug management
Knowledge of drugs: action, interaction and side effects
Able to evaluate the quality level of patient therapy education
Mastery of pharmacy management software
Stock
Under Supervision
Able to manage ward/OT material stock (inventory, refilling)
Able to evaluate equipment status (availability, functioning)
L1 able to manage ward/OT material stock (inventory, refilling)
Able to evaluate equipment status (availability, functioning)
Counseling
Master
Able to provide training in counseling and technical supervision on counseling sessions (group and individual)
Able to make diagnosis and to provide appropriate psycho-social intervention accordingly
Able to develop counseling tools
Able to define, implement and coordinate counseling/psycho-social/education activities
Social Sciences methodology
Autonomous
Able to collect data using social sciences techniques such as semi structured interview, focus group discussion, etc. and write a report with practical recommendations for the project
Health promotion
Master
Design a comprehensive HP strategy, create and adapt all HP tools and techniques : visual support, content support (guidelines, manuals), trainings, games etc.
Clinical competence
Under Supervision
Basic knowledge of normal physiology
Able to identify abnormal (pathological) cases
Transversal Competencies
Commitment to MSF’s Principles
Demonstrates loyalty, awareness and respect for MSF’s values
- Expresses his/her interest by talking/asking/giving informed opinions about MSF’s activities.
- Expresses he/she wants to work with MSF because of its principles and mission.
- Overtly expresses his/her satisfaction at belonging to MSF and defends MSF’s social mission.
- Refers to beneficiaries* when speaking about his/her own work.
- Always transmits a positive image of MSF in front of both colleagues and external people.
- Translates the principles of MSF into actions.
Behavioural Flexibility
Facilitates and helps to bring about changes in others
- Sets up mechanisms that can minimise the impact of an “expected change” on others, for instance, a good briefing.
- Communicates and provides information even when he/she is not the team leader.
Results and Quality Orientation
Improves performance and sets ambitious and realistic goals
- Strives to continually improve work methods.
- Suggests news ways of increasing efficiency in his/her field of action.
- Demonstrates a continuous learning attitude.
- Sets as an objective the improvement of the process.
Teamwork and Cooperation
Encourages, engages and motivates people to work as a team
- Shows he/she values the experience and input of other team members through empathetic communication.
- Makes decisions taking into account how they affect the team.
- Actively seeks input from team members to define how they will work together.
- Makes sure the common objective is known and supported by all the team.
- Works to achieve cohesion and a spirit of cooperation in the team.
- Involves the team in the decision-making process that may affect all its members.
People Management and Development
Gives feedback and sets limits
- Informs and gives feedback about results achieved by the team.
- Individually rectifies ineffective behaviour through constructive feedback.
- Acknowledges the positive performance of his/her collaborators, using suitable techniques for the follow-up appraisal.
- Manages any discrepancies between team members’ expectations and the reality of their situation.
- Is approachable and makes time for all team members.
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