MS02100
MEDICAL COORDINATOR ASSISTANT
Level 7
Reports to (Hierarchical)
Medical Coordinator
Reports to (Functional)
Medical Coordinator
Job Family
Medical
Main Purpose
Assist and support the Medical Coordinator in the implementation of the overall medical content, activity and resources in the missions, by assuming some tasks delegated by him/her and giving personal assistance in other specific activities, in order to facilitate the proper medical management of the projects and medical follow-up of the staff in the mission.
Accountabilities
- Participating actively in reflections and discussions on the evolution of MSF programs in the mission, contributing with his/her background and experience to the improvement of overall performance, adapting it to the changing reality and context.
- Participating in the collection of medical information (meetings, reports, articles, etc.) and data (epidemiological data, statistics, etc.).
- Supporting project development by answering medical questions from the field, participating in briefings and debriefings of medical staff and replacing temporarily a member of the field team when necessary, in order to keep a smooth functioning of the projects.
- In support of the medical coordinator, representing MSF in meetings or with different stakeholders. Assisting the MedCo in the stakeholder mapping (organigram of MoH, etc.)
- Following-up patients referred by MSF field teams to the capital, organizing their transport, setting their further referral to reference facilities previously identified, doing follow-up on the treatment they receive and their evolution, and carrying out the administrative tasks associated, in order to keep special attention to most the complicated or sensitive cases.
- In the absence of a Mission pharmacy manager, organizing and managing the central pharmacy in the Mission, managing medical stock, updating emergency boxes, preparing and dispatching medical orders requested by the field, and participating in drawing up international orders and organizing their reception, in order to ensure the efficiency and effectiveness during the whole supply process.
- Ensuring that all staff using medical devices are qualified and trained. Ensuring cleaning and minor maintenance tasks are performed according to the protocols. Reporting any malfunction to the project biomedical service.
- Carrying out medical follow-up of all MSF national and international staff in application of MSF staff health policies, supervising together with the administrator the medical expenses associated, in order to protect personnel’s health state while keeping close control to the resources required.
- Carrying-out administrative, information gathering and data collection tasks, and regular reporting, in order to have updated and reliable information about the day-to-day activity in the project and support decision-taking.
- On the request of the Medical Coordinator, carrying out extra tasks (one-off reinforcement for a field team, participation in an evaluation, etc.).
Education
Medicine or paramedical degree essential. Specialization or training in tropical disease, desirable.
Experience
- Essential working experience in developing countries.
- Desirable working experience in MSF or other NGO’s.
Language Level Description
B1 Independent User
Threshold or intermediate
- Can understand the main points of clear standard input on familiar matters regularly encountered in work, school, leisure, etc.
- Can deal with most situations likely to arise while travelling in an area where the language is spoken.
- Can produce simple connected text on topics that are familiar or of personal interest.
- Can describe experiences and events, dreams, hopes and ambitions and briefly give reasons and explanations for opinions and plans.
Technical Skills
Data management
Master
Able to analyze complex and heterogeneous data
Able to ensure data quality controlL3 Able to analyze complex and heterogeneous data
Able to ensure data quality control
Person / material hygiene
Autonomous
Able to supervise use of PPE in a service or department
Infection control
Master
Understanding of bio-hazard risk (secure waste disposal)
Appropriation of MSF Infection control protocols and proceduresL3 Understanding of bio-hazard risk (secure waste disposal)
Appropriation of MSF Infection control protocols and procedures
Food Hygiene
Master
Able to provide quality control mechanisms for propoer storage practices according to MSF standards
Pharmacy
Expert
Able to perform rational use of prescription analysis
Able to ensure quality control on drug management
Knowledge of drugs: action, interaction and side effects
Able to evaluate the quality level of patient therapy education
Mastery of pharmacy management softwareL4 Able to perform rational use of prescription analysis
Able to ensure quality control on drug management
Knowledge of drugs: action, interaction and side effects
Able to evaluate the quality level of patient therapy education
Mastery of pharmacy management software
Stock
Autonomous
Knowledge of stock management principles ( stock out risk, calculation of stock level, alarm follow-up)
Able to use MSF supply software at project level
Familiar with cold chain principlesL2 Knowledge of stock management principles ( stock out risk, calculation of stock level, alarm follow-up)
Able to use MSF supply software at project level
Familiar with cold chain principles
Counseling
Under Supervision
Able to perform basic counseling and/or educational sessions under supervision
Able to identify cases presenting psycho-social problems
Nutrition
Autonomous
Knowledge of basic nutritional principles (examples)
Able to perform nutritional evaluation (screening, food security)
Clinical competence
Expert
Knowledge of MS protocols, guidelines and therapeutic choices
Basic level of clinical consultation (diagnosis, treatment, follow-up) for simple pathologies (malaria, diarrhea, respiratory infections)
Able to perform clinical triage at admission
Advanced level of nursing procedures (dressing, IV, cannulisation, fluid monitoring)
Anesthesia
Under Supervision
Able to perform basic local anesthesia
Knowledge of anesthetic drugs for local anesthesia
Epidemiology
Master
Master techniques about epidemiological research
Lab
Autonomous
Able to use rapid diagnostic tests (malaria, syphilis, hemoglobin, glucose, etc)
Bio Med
Under Supervision
Knowledge of MSF biomedical maintenance protocol: use and monitoring/functioning
SRH
Autonomous
Able to identify SGBV victims and handle post exposure prophylaxis
Transversal Competencies
Commitment to MSF’s Principles
Demonstrates loyalty, awareness and respect for MSF’s values
- Expresses his/her interest by talking/asking/giving informed opinions about MSF’s activities.
- Expresses he/she wants to work with MSF because of its principles and mission.
- Overtly expresses his/her satisfaction at belonging to MSF and defends MSF’s social mission.
- Refers to beneficiaries* when speaking about his/her own work.
- Always transmits a positive image of MSF in front of both colleagues and external people.
- Translates the principles of MSF into actions.
Behavioural Flexibility
Adapts behaviour to the needs of the situation
- Accepts decisions which are not completely in line with his/her personal opinions.
- Is flexible in applying and adapting procedures.
- Adapts his/her behaviour to the characteristics of the interlocutor and/or situation.
- Learns from problems and difficulties, becoming more competent at resolving similar situations in the future.
- Looks for adaptable solutions in order to achieve objectives.
- Reassesses priorities when circumstances change, focusing on objectives.
Stress Management
Understands other people’ s stress
- Has an understanding attitude towards other people’s mistakes and shortcomings.
- Gives calm and polite answers and repeats them patiently if necessary.
- Uses techniques or plans activities to manage his/her own stress.
- Responds and acts constructively in conflictive situations.
Results and Quality Orientation
Works towards objectives, preserving established standards
- Perseveres until the objectives of the job and the team have been met.
- Complies with the procedures, processes and rules set by MSF.
- Is aware that the purpose of his/her job is to meet the specified objectives.
- Is autonomous.
- Mobilizes resources.
- Analyses problems and constraints.
Teamwork and Cooperation
Shares information and coordinates with team and/or others
- Shares significant information in a timely manner and actively seeks the opinion of team members or others through empathetic communication.
- Allows others to question work/input if this leads to improvement.
- Coordinates with other team members to ensure that common objectives are achieved.
- Shows interest in and empathy with team members.