Level   13

Reports to (Hierarchical)

Head of mission

Reports to (Functional)

Head of Mission / Log - Supply HQ Referent

Job Family

Logistics and Supply

Main Purpose

Designing and guaranteeing the implementation of a responsive, agile and efficient supply chain that has the ability to meet the changing needs of medical operations and deliver the right quality products on time at the right place Defining standards, policies and strategies according to MSF protocols, in order to enable the development of the mission and optimize the impact of the medical projects


  • Participating actively in the definition and monitoring of the annual project planning and budgets
  • Participating actively in defining the Emergency response strategy in terms of supply (HR Set-up, Procurement strategy, Simplified procedure…),.and translating the identified needs into objectives, priorities and resources needed for intervention
  • Responsible for defining, implementing and revising the supply strategy of the mission together with the coordination team according to the mission’s context and the operational needs, in line with MSF’s protocols, policies and guidelines
  • Responsible for monitoring the efficient implementation of the overall supply procedures (demand planning, procurement, importations and exportations, warehousing, distribution and transversal activities) and the use of tools to support the different supply activities, proposing adjustments when needed
  • Responsible for anticipating risks linked to the supply chain, defining action plan to mitigate those risks and implement it through a long-term strategy involving specialists (finance, legal…)
  • Responsible for the stability of supply activities within regular and emergency intervention of the concerned projects
  • Responsible for performing regular assessment of the supply chain (including field visit), ensuring that permanent support to the direct and indirect supply stakeholders is available and defining adjustments when necessary.
  • Final responsible for validating the use of the supply related third parties (suppliers, transport companies, freight forwarders, etc.) together with the technical referents when needed
  • Representing MSF in meetings with Authorities and other NGOs
  • Act as a focal point for definition, planning and implementation of intersection projects (mutualization, integrations, merging) and ensuring communication with various stakeholders and Participating in the drafting / revision of the MoU / SLA of the mission.
  • Responsible for the proper application of HR policies and associated processes (recruitment, training, briefing/debriefing, division of task, evaluation, potential, detection, staff’s development and internal communication) in order to ensure both the sizing and the amount of knowledge required for the activities he/she is accountable for.
  • Responsible for the proper flow of communication within the mission (supply teams, Op, Med and support dpts) and with external stakeholders (suppliers, ESC, authorities…)
  • Analyzing supply chain activities through reporting and KPI while proactively communicating and collaborating with key stakeholders and proposing corrective and preventive actions Overall responsible for the quality and accuracy of data linked to the supply chain as well as the availability and optimization of mission Supply chain guidelines and SOPs.


Essential degree and specialization in Logistics/Supply Chain.


  • Essential, working experience of at least two years in relevant jobs and previous hu-manitarian experience in MSF or other NGOs in developing countries.
  • Desirable proven understanding of MSF Field Logistics (general knowledge of MSF equipments and kits in accordance to the nature of the project).

Language Level Description

C1  Proficient User

Effective Operational Proficiency or advanced

  • Can understand a wide range of demanding, longer texts, and recognise implicit meaning.
  • Can express ideas fluently and spontaneously without much obvious searching for expressions.
  • Can use language flexibly and effectively for social, academic and professional purposes.
  • Can produce clear, well-structured, detailed text on complex subjects, showing controlled use of organisational patterns, connectors and cohesive devices.

Technical Skills



Knowledge of warehouse's devices and premises

Able to design basic warehouse layout

Knowledge of administrative tools and able to provide monthly reports

Be able to follow up monthly data from stock and to prevent stock ruptures and expiry drugs

Able to elaborate procedures on safety and security

Able to elaborate procedures on good distribution practices

Able to elaborate procedures on quality control

Able to define picking packing techniques according to the item typology

Able to define stock management theories according to the item typology.



Knowledge on freight forwarding (local and international)

Able to calculate and analyse transport costs according to different modes

Able to calculate transport lead times

Able to follow up transport claims

Knowledge for good distribution practices on transport

Knowledge of IATA and other regulations

Knowledge of transport insurance

Able to write local transport contracts.



Knowledge of freight forwarding from a custom point of view

Understanding of custom cost calculation

Understanding of the local custom process.

Able to identify the key actors of the importation process



Able to analyse a market (local)

Knowledge of negotiation/consultation techniques

Knowledge of supplier's evaluation techniques

Capacity to translate requirements into sourcing strategy

Able to write complex contracts with suppliers.

Supply IS


Able to put in place procedures to guide basic users

Able to control the procedures are in place

able to configure the tools and master data

Able to keep the tool updated

Able to make daily reports form the tool.

Demand Planning


Able to elaborate order and distribution planning (ability to manage forecast, supply chain factors, contract with suppliers, constraints and lead-times to issue planning).

Customer Service Management


Able to write service level agreement (SLA)

Able to determine mutually satisfying goals (shared KPIs).

Supply process Synchronization


Able to design and optimize supply flows

Able to organize all the resources contributing to the supply chain

Able to design specific indicators and analyse them on the entire supply chain and to take corrective actions.

Transversal Competencies

Strategic Vision

Has an overview and links current actions with organisational objectives

  • Contributes towards the global vision.
  • Relates the objectives of his/her project to MSF’s objectives.
  • Is able to distinguish between working activities that give value to MSF’s objectives and those that do not.
  • Sets and maintains an order of priorities in his/her work according to MSF’s strategic objectives. 

Service Orientation

Anticipates clients’ needs

  • Anticipates the need to offer information about the services provided.
  • Offers services that deliver added value to clients.
  • Responds to clients’ needs even when the demand is not explicit. 
  • Thinks about the effect of his/her actions on others.
  • Is proactive in ascertaining the future needs of clients and understanding their underlying needs. 

Teamwork and Cooperation

Builds team spirit within the organisation

  • Fosters and encourages collaboration between members of different teams, services and departments, even in difficult situations.
  • Explains to others (in meetings, speeches, etc.) the importance of working in teams.
  • Acts by example. 


Uses actions and indirect influences to persuade

  • Gives solid and coherent arguments to support his/her points to the interlocutor, stressing the key information.
  • Uses different communication tools and means (internal and external resources) to get the message across.
  • Selects communication strategies to have a persuasive impact on the interlocutor.
  • Seeks backup from experts and third parties to strengthen his/her point of view.
  • Manages his/her emotions. 

People Management and Development

Works on the growth and development of team members

  • Offers each team member an equal opportunity to succeed.
  • Publicly acknowledges good performance and positively reinforces it.
  • Considers the personal development of each team member and proposes an individual development plan. 

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