LT03603

ORDER PROCESSING OFFICER

Level   5



Reports to (Hierarchical)

Supply Chain Team Leader / Supply Activity Manager / Supply Chain Officer / Supply Activity Supervisor

Reports to (Functional)

Supply Chain Team Leader / Supply Activity Manager / Supply Chain Officer / Supply Activity Supervisor

Job Family

Logistics and Supply


Main Purpose

Performing the day to day order processing activities in a particular supply office (coordination or project level) according to MSF protocols and standards in order to ensure an optimal running of the mission/project


Accountabilities

  • Performing the day to day activities ensuring an efficient running of the Order processing activities in a particular supply office (coordination or project level) following the supply procedures according to MSF standards and protocols. Including the following activities:
    • Being responsible for the supply database and the correct filing and archiving of the supply documentation in order to guarantee the availability and the coherence of supply data
    • Processing all orders and requests and communicating regularly on their status with the initial clients: order received, approval stage, confirmation, RTS monitoring, backorder, lead times, … and reporting problems to his line management
    • Communicating with local and international suppliers (status of order, claims) and reporting problems to line management
  • Performing delegated tasks according to his/her activity and as specified in his/her job description

Education

Essential, secondary education; commerce related studies desirable


Experience

  • Essential in supply chain management (minimum 2 years) and in organization of supply administration and procedures.
  • Desirable proven understanding of MSF Field Logistics (general knowledge of MSF equipment and kits in accordance to the nature of the project)

Language Level Description

B1  Independent User

Threshold or intermediate

  • Can understand the main points of clear standard input on familiar matters regularly encountered in work, school, leisure, etc.
  • Can deal with most situations likely to arise while travelling in an area where the language is spoken.
  • Can produce simple connected text on topics that are familiar or of personal interest.
  • Can describe experiences and events, dreams, hopes and ambitions and briefly give reasons and explanations for opinions and plans.


Technical Skills



Warehousing


Transport

UNDER SUPERVISION

Able to read incoming transport documents and to write outcoming transport documents

Capacity to detect anomalies at the moment of reception and to declare a claim.

Customs

UNDER SUPERVISION

Be informed of importation constraints and lead time.

Procurement

UNDER SUPERVISION

Understanding of the MSF purchasing package

Knowledge of local market (in terms of suppliers, prices, availability, etc.)

Supply IS

AUTONOMOUS

Able to use supply software in the entire supply chain.

Demand Planning


Customer Service Management

MASTER

Able to work according to client requirements

Knowledge of downstream claim management

Able to establish customer reports.

Supply process Synchronization



Transversal Competencies



Commitment to MSF’s Principles

Demonstrates knowledge of and accepts MSF’s principles

  • Respects the choices made by the organisation.
  • Has basic knowledge of MSF’s mission and main activities.
  • Respects and accepts the medical ethics and principles of MSF.
  • Knows the difference between MSF’s activities and those of other NGOs and actors.

Behavioural Flexibility

Accepts changes

  • Accepts changes without knowing the full reasons for them.
  • Accepts new ideas in a positive way.
  • Positively accepts changes in his/her environment.
  • Accepts arguments opposed to his/her own.
  • Is willing to listen and to take on new tasks in his/her job. 

Stress Management

Manages own stress

  • Expresses awareness of his/her own stress level.
  • Is able to identify causes of his/her own stress and/or asks for help in detecting them.
  • Is able to express to others his/her personal stressors at an appropriate time without overwhelming them. 

Results and Quality Orientation

Performs his/her work

  • Knows objectives of the job.
  • Defines tasks to achieve objectives and establishes a working plan.
  • Reviews and checks his/her work to detect mistakes and to correct them immediately.
  • Values high-quality work. 

Service Orientation

Knows and understands clients’ needs and interests

  • Identifies and has a clear understanding of who the client to be served is.
  • Identifies clients’ needs and concerns, and provides them with useful information and quick solutions.
  • Listens to clients and asks them questions to determine their needs and motivations.
  • Gets to know how the rest of the team works. 

Teamwork and Cooperation

Acknowledges the importance of teamwork and cooperation

  • Is responsible for his/her work because he/she knows the repercussions it has on the team or on others.
  • Establishes and maintains good working relationships with colleagues, is accessible and listens to others.
  • Cooperates with the team and supports decisions made.
  • Demonstrates a predisposition to work with others and gives help when asked.
  • Acknowledges there are common goals as well as individual objectives deriving from the personal plan of action. 


Download PDF | Download Word


Cookies help us deliver our services. By using our services, you agree to our use of cookies. Learn more OK