LT03603 AGENTE DE PEDIDOS

Garantizar la implementación eficiente de las actividades de la cadena de aprovisionamiento en una oficina de suministros en particular (coordinación o nivel de proyecto).

Responsabilidades

Se encarga de gestionar los suministros de forma efectiva y de garantizar el respeto de los procedimientos implementados para el manejo de suministros. Propone ajustes cuando sea necesario.
Está a cargo de la base de datos de suministros y del correcto llenado y archivado de la documentación de suministros, y se asegura de garantizar la disponibilidad y coherencia de la información de suministros.
Procesa todos los pedidos y solicitudes, y se comunica de forma regular con los clientes iniciales para verificar el estado del pedido: recepción, etapa de aprobación, confirmación, RTS y supervisión, pedidos en espera, tiempos de entrega... e informa acerca de los problemas a la gerencia de su línea.
- Se comunica con los proveedores locales e internacionales (acerca del estado del pedido, los reclamos...) e informa acerca de los problemas a la gerencia de su línea.

Formación

Título básico y especialización en logística/cadena de suministros

Experiencia

Es esencial tener experiencia en el manejo de la cadena de suministro (mínimo de 2 años) y en la organización de administración y procedimientos de suministro.
Es deseable tener comprensión comprobada de la logística de campo de MSF (conocimiento general del equipo y aparatos de MSF , de acuerdo con la naturaleza del proyecto).

Language Level Description

B1 Independent User

Threshold or intermediate

Can understand the main points of clear standard input on familiar matters regularly encountered in work, school, leisure, etc.
Can deal with most situations likely to arise while travelling in an area where the language is spoken.
Can produce simple connected text on topics that are familiar or of personal interest.
Can describe experiences and events, dreams, hopes and ambitions and briefly give reasons and explanations for opinions and plans.

Technical Skills

Warehousing

Transport

UNDER SUPERVISION

Able to read incoming transport documents and to write outcoming transport documents

Capacity to detect anomalies at the moment of reception and to declare a claim.

Customs

UNDER SUPERVISION

Be informed of importation constraints and lead time.

Procurement

UNDER SUPERVISION

Understanding of the MSF purchasing package

Knowledge of local market (in terms of suppliers, prices, availability, etc.)

Supply IS

AUTONOMOUS

Able to use supply software in the entire supply chain.

Demand Planning

Customer Service Management

MASTER

Able to work according to client requirements

Knowledge of downstream claim management

Able to establish customer reports.

Supply process Synchronization

Transversal Competencies

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Commitment to MSF’s Principles

Demonstrates knowledge of and accepts MSF’s principles

Respects the choices made by the organisation.
Has basic knowledge of MSF’s mission and main activities.
Respects and accepts the medical ethics and principles of MSF.
Knows the difference between MSF’s activities and those of other NGOs and actors.

Behavioural Flexibility

Accepts changes

Accepts changes without knowing the full reasons for them.
Accepts new ideas in a positive way.
Positively accepts changes in his/her environment.
Accepts arguments opposed to his/her own.
Is willing to listen and to take on new tasks in his/her job.

Stress Management

Manages own stress

Expresses awareness of his/her own stress level.
Is able to identify causes of his/her own stress and/or asks for help in detecting them.
Is able to express to others his/her personal stressors at an appropriate time without overwhelming them.

Results and Quality Orientation

Performs his/her work

Knows objectives of the job.
Defines tasks to achieve objectives and establishes a working plan.
Reviews and checks his/her work to detect mistakes and to correct them immediately.
Values high-quality work.

Service Orientation

Knows and understands clients’ needs and interests

Identifies and has a clear understanding of who the client to be served is.
Identifies clients’ needs and concerns, and provides them with useful information and quick solutions.
Listens to clients and asks them questions to determine their needs and motivations.
Gets to know how the rest of the team works.

Teamwork and Cooperation

Acknowledges the importance of teamwork and cooperation

Is responsible for his/her work because he/she knows the repercussions it has on the team or on others.
Establishes and maintains good working relationships with colleagues, is accessible and listens to others.
Cooperates with the team and supports decisions made.
Demonstrates a predisposition to work with others and gives help when asked.
Acknowledges there are common goals as well as individual objectives deriving from the personal plan of action.

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