LT03603
AGENT GESTION DES COMMANDES
Niveau 5
Career Path
Responsabilité Hiérarchique
Superviseur Chaîne d’Approvisionnment / Superviseur d'Activité d'Approvisionnment / Chargé Chaîne d’Approvisionnment
Responsabilité Fonctionnelle
Superviseur Chaîne d’Approvisionnment / section d'approvisionnement (fourniture, entrepôt, transport et douanes)
Domaine Professionnel
Logistique et Approvisionnement
But principal
Exécuter les activités de gestion des commandes quotidien d'un bureau d’approvisionnement ( coordination ou projet) conformément aux protocoles et normes MSF, de manière à assurer le fonctionnement optimal de la mission.
Responsabilités
- Exécuter les activités de gestion des commandes quotidien d'un bureau d’approvisionnement ( coordination ou projet) conformément aux protocoles et normes MSF, de manière à assurer le fonctionnement optimal de la mission. Ces activités sont notamment mais pas exclusivement les suivantes:
- Responsable de la base de données de l'approvisionnement ainsi que du classement et de l’archivage appropriés de la documentation d'approvisionnement et garantit la disponibilité et la cohérence des données d'approvisionnement.
- Traite toutes les commandes et les demandes et communique régulièrement sur leur statut avec les clients: commande reçue, étape d'approbation, de confirmation, RTS et suivi, rupture de stock, délais de livraison et signale les problèmes à sa hiérarchie.
- Communique avec les fournisseurs locaux et internationaux (statut des commandes, réclamations) et signale les problèmes à sa hiérarchie.
- Effectuer des tâches déléguées dans le / les domaine(s) d'activité spécifiées dans son profil de poste
Éducation
Diplôme de l'enseignement secondaire indispensable, formation commerciale souhaitable
Expérience
- Indispensable dans la gestion de chaîne d'approvisionnement (minimum 2 ans) et dans l'organisation administratif de l'approvisionnement et des procédures.
- Compréhension avérée souhaitable de la logistique de terrain MSF (connaissance générale des équipements MSF et des kits selon la nature du projet).
Language Level Description
B1 Independent User
Threshold or intermediate
- Can understand the main points of clear standard input on familiar matters regularly encountered in work, school, leisure, etc.
- Can deal with most situations likely to arise while travelling in an area where the language is spoken.
- Can produce simple connected text on topics that are familiar or of personal interest.
- Can describe experiences and events, dreams, hopes and ambitions and briefly give reasons and explanations for opinions and plans.
Technical Skills
Warehousing
Transport
UNDER SUPERVISION
Able to read incoming transport documents and to write outcoming transport documents
Capacity to detect anomalies at the moment of reception and to declare a claim.
Customs
UNDER SUPERVISION
Be informed of importation constraints and lead time.
Procurement
UNDER SUPERVISION
Understanding of the MSF purchasing package
Knowledge of local market (in terms of suppliers, prices, availability, etc.)
Supply IS
AUTONOMOUS
Able to use supply software in the entire supply chain.
Demand Planning
Customer Service Management
MASTER
Able to work according to client requirements
Knowledge of downstream claim management
Able to establish customer reports.
Supply process Synchronization
Transversal Competencies
Commitment to MSF’s Principles
Demonstrates knowledge of and accepts MSF’s principles
- Respects the choices made by the organisation.
- Has basic knowledge of MSF’s mission and main activities.
- Respects and accepts the medical ethics and principles of MSF.
- Knows the difference between MSF’s activities and those of other NGOs and actors.
Behavioural Flexibility
Accepts changes
- Accepts changes without knowing the full reasons for them.
- Accepts new ideas in a positive way.
- Positively accepts changes in his/her environment.
- Accepts arguments opposed to his/her own.
- Is willing to listen and to take on new tasks in his/her job.
Stress Management
Manages own stress
- Expresses awareness of his/her own stress level.
- Is able to identify causes of his/her own stress and/or asks for help in detecting them.
- Is able to express to others his/her personal stressors at an appropriate time without overwhelming them.
Results and Quality Orientation
Performs his/her work
- Knows objectives of the job.
- Defines tasks to achieve objectives and establishes a working plan.
- Reviews and checks his/her work to detect mistakes and to correct them immediately.
- Values high-quality work.
Service Orientation
Knows and understands clients’ needs and interests
- Identifies and has a clear understanding of who the client to be served is.
- Identifies clients’ needs and concerns, and provides them with useful information and quick solutions.
- Listens to clients and asks them questions to determine their needs and motivations.
- Gets to know how the rest of the team works.
Teamwork and Cooperation
Acknowledges the importance of teamwork and cooperation
- Is responsible for his/her work because he/she knows the repercussions it has on the team or on others.
- Establishes and maintains good working relationships with colleagues, is accessible and listens to others.
- Cooperates with the team and supports decisions made.
- Demonstrates a predisposition to work with others and gives help when asked.
- Acknowledges there are common goals as well as individual objectives deriving from the personal plan of action.
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