MS01903

MENTAL HEALTH SUPERVISOR

Level   8



Reports to (Hierarchical)

Mental Health Activity Manager

Reports to (Functional)

Mental Health Activity Manager

Job Family

Medical


Main Purpose

Participate in the planning, supervision and coordination of mental health / pycho-social related services in the programme in accordance with MSF standards in order to provide the most appropriate mental health support for patients.


Accountabilities

  • Participate in the planning, organization and coordination of Mental Health activities, in close collaboration with the Mental Health activity manager and other medical team members, in order to ensure an efficient and effective implementation of the resources needed while maintaining high levels of quality in Mental Health MSF programs and activities.
  • Coordinates activities of counseling services with other relevant actors and liaises with the local counterparts (like MoH, WHO, ICRC and NGO) on mental health matters, including referral services.
  • Supervise the daily mental health activities and patient support according to MSF protocols and standards in order to provide the most appropriate support for clients with psycho social needs
  • Liaise with the other MSF team members of the project.
  • Supervise, in close coordination with the HR department, the associated processes (recruitment, training/induction, evaluation, potential detection, development and communication) of the staff under his/her responsibility in order to ensure both the sizing and the amount of knowledge required
  • Oversee the administrative processes associated with psychosocial functioning.
  • When needed, give psychological support to patients according to MSF protocols to improve mental health conditions of patients and enhance their functionality.
  • Compile the data and statistic linked with MH activities and report to the MH activity manager
  • Offer clinical counselling supervision to mental health counsellors in collaboration with the Mental Health Activity Manager.
  • Ensure the patient’s related information is kept confidential

Education

Degree in pycho-social or related field essential.


Experience

Psycho-social counselling experience of at least 2 years.


Language Level Description

B1  Independent User

Threshold or intermediate

  • Can understand the main points of clear standard input on familiar matters regularly encountered in work, school, leisure, etc.
  • Can deal with most situations likely to arise while travelling in an area where the language is spoken.
  • Can produce simple connected text on topics that are familiar or of personal interest.
  • Can describe experiences and events, dreams, hopes and ambitions and briefly give reasons and explanations for opinions and plans.


Technical Skills



Data management

Autonomous

Able to provide routine data analysis

Person / material hygiene

Autonomous

Able to supervise use of PPE in a service or department

Infection control

Under Supervision

Knowledge and respect of universal standard precautions

Knowledge and respect of disinfection material guidelinesL1 Knowledge and respect of universal standard precautions

Knowledge and respect of disinfection material guidelines

Pharmacy

Expert

 Able to perform rational use of prescription analysis

Able to ensure quality control on drug management

Knowledge of drugs: action, interaction and side effects

Able to evaluate the quality level of patient therapy education

Mastery of pharmacy management softwareL4 Able to perform rational use of prescription analysis

Able to ensure quality control on drug management

Knowledge of drugs: action, interaction and side effects

Able to evaluate the quality level of patient therapy education

Mastery of pharmacy management software

Counseling

Master

Able to provide training in counseling and technical supervision on counseling sessions (group and individual)

Able to make diagnosis and to provide appropriate psycho-social intervention accordingly

Able to develop counseling tools

Able to define, implement and coordinate counseling/psycho-social/education activities

Social Sciences methodology

Under Supervision

Able to administrate a quantitative questionnaire  (interviewer)

Able to administrate socio-economical closed questionnaire 

Able to collaborate in the mapping of a geographical area 

Able to collaborate in the mapping of the different actors, organization, etc   

Health promotion

Autonomous

Perform all HP activities of prevention, education and mobilization 

Apply a range of different approaches to HP ( 3 different approaches and more).  

Knowledge of socio-economical context, capacity to identify its key people and to make them sensitive to MSF objectives 

Manage a range of medical topic (three or more) 

Adapt the existing messages and tools to the context 

Clinical competence

Master

Able to identify basic pathological conditions (apathy, anorexia, see jd…)

Capacity to address to specific medical conditions (hypothermia and fever)


Transversal Competencies



Commitment to MSF’s Principles

Demonstrates loyalty, awareness and respect for MSF’s values

  • Expresses his/her interest by talking/asking/giving informed opinions about MSF’s activities.
  • Expresses he/she wants to work with MSF because of its principles and mission.
  • Overtly expresses his/her satisfaction at belonging to MSF and defends MSF’s social mission.
  • Refers to beneficiaries* when speaking about his/her own work.
  • Always transmits a positive image of MSF in front of both colleagues and external people.
  • Translates the principles of MSF into actions.

Behavioural Flexibility

Adapts behaviour to the needs of the situation

  • Accepts decisions which are not completely in line with his/her personal opinions.
  • Is flexible in applying and adapting procedures.
  • Adapts his/her behaviour to the characteristics of the interlocutor and/or situation.
  • Learns from problems and difficulties, becoming more competent at resolving similar situations in the future.
  • Looks for adaptable solutions in order to achieve objectives.
  • Reassesses priorities when circumstances change, focusing on objectives. 

Stress Management

Understands other people’ s stress

  • Has an understanding attitude towards other people’s mistakes and shortcomings.
  • Gives calm and polite answers and repeats them patiently if necessary.
  • Uses techniques or plans activities to manage his/her own stress.
  • Responds and acts constructively in conflictive situations. 

Results and Quality Orientation

Works towards objectives, preserving established standards

  • Perseveres until the objectives of the job and the team have been met.
  • Complies with the procedures, processes and rules set by MSF.
  • Is aware that the purpose of his/her job is to meet the specified objectives.
  • Is autonomous.
  • Mobilizes resources.
  • Analyses problems and constraints. 

Teamwork and Cooperation

Shares information and coordinates with team and/or others

  • Shares significant information in a timely manner and actively seeks the opinion of team members or others through empathetic communication.
  • Allows others to question work/input if this leads to improvement.
  • Coordinates with other team members to ensure that common objectives are achieved.
  • Shows interest in and empathy with team members. 


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