MS02200
MEDICAL ASSISTANT
Level 7
Career Path
Reports to (Hierarchical)
Activity Manager /Medical Doctor
Reports to (Functional)
Activity Manager /Medical Doctor
Job Family
Medical and Paramedical
Main Purpose
Implementing auscultation, diagnosis and prescription processes according to MSF protocols, universal hygiene standards and other medical indications, in order to support medical specialists’ follow up and health care activities and to ensure the quality and continuity of medical care to the targeted population
Accountabilities
- Ensuring quality triage activities, detecting incoming emergencies, in order to prioritize the provision of medical care to the most severe cases.
- Proceeding to clinical examination, diagnosis of symptoms and conditions presented by patients, undertaking systematic and complementary examination, and obtaining accurate information (vaccination status, malnourishment detection, vital parameters, etc.) in order to propose appropriate treatment and ensure patients data traceability (epidemiological information, consultation forms, test results.).
- Within his competences, establishing medical treatments in Outside Patients Department (OPD) according to diagnosed pathologies, identifying potential counter-indications of certain medicines and adapting the doses to patient’s individual needs (age, weight and other particularities) in order ensure therapy success.
- Within his competences applying treatment and follow-up activities, according to MSF medical and prevention protocols such as PEP and SGBV and implementing PTE protocols, keeping contact with all patients, providing information and explanation regarding their health conditions, the treatments and the importance of following them correctly, and basic hygiene and nutrition praxis, in order to enhance a preventive culture among the population
- Ensuring referral of patients whose health condition requires the consultation of a specialist (e.g. to the doctor for all difficult/complicated cases, to the reference, hospital for emergency hospitalization, to the nutritional centre for children presenting signs of malnutrition,, etc.,) in order to ensure the most appropriate health care.
- Filling in consultation forms, registers and any epidemiological information for each patient, noting clearly medical prescriptions and test results and registers main elements and diagnoses. Collecting statistical data and report on any epidemiological risk (abnormal increases in certain pathologies or in the number of consultations), in order to actively implement appropriate measures.
- Monitoring the rational use of medicines and medical equipment, in order to ensure efficient health care treatments under budget constraints and to avoid service disruption.
- Ensuring that all staff using medical devices are qualified and trained. Ensuring cleaning and minor maintenance tasks are performed according to the protocols. Reporting any malfunction to the project biomedical service
- Strictly applying all rules of hygiene during all medical activities, according to standards in place
PEP =Post Exposure Prophylaxis, SGBV = Sexual and Gender Based Violence, PTE = Patient Therapeutic Education
Education
Essential, medical assistant diploma
Experience
Essential clinically certified work experience of at least 1 year
Language Level Description
B1 Independent User
Threshold or intermediate
- Can understand the main points of clear standard input on familiar matters regularly encountered in work, school, leisure, etc.
- Can deal with most situations likely to arise while travelling in an area where the language is spoken.
- Can produce simple connected text on topics that are familiar or of personal interest.
- Can describe experiences and events, dreams, hopes and ambitions and briefly give reasons and explanations for opinions and plans.
Technical Skills
Data management
Master
Able to analyze complex and heterogeneous data
Able to ensure data quality controlL3 Able to analyze complex and heterogeneous data
Able to ensure data quality control
Person / material hygiene
Autonomous
Able to supervise use of PPE in a service or department
Infection control
Autonomous
Be able to perform a basic sterilization process
Patient handling
Autonomous
Capacity to compensate patient disability (moving, feeding, toileting)
Pharmacy
Master
Able to issue accurate drug prescriptions
Stock
Under Supervision
Able to manage ward/OT material stock (inventory, refilling)
Able to evaluate equipment status (availability, functioning)
L1 able to manage ward/OT material stock (inventory, refilling)
Able to evaluate equipment status (availability, functioning)
Counseling
Under Supervision
Able to perform basic counseling and/or educational sessions under supervision
Able to identify cases presenting psycho-social problems
Nutrition
Under Supervision
Understand of therapeutic feeding principles
Clinical competence
Master
Able to identify basic pathological conditions (apathy, anorexia, see jd…)
Capacity to address to specific medical conditions (hypothermia and fever)
Lab
Autonomous
Able to use rapid diagnostic tests (malaria, syphilis, hemoglobin, glucose, etc)
Bio Med
Autonomous
Capacity to provide basic periodic maintenance of biomedical device
SRH
Autonomous
Able to identify SGBV victims and handle post exposure prophylaxis
Transversal Competencies
Commitment to MSF’s Principles
Demonstrates loyalty, awareness and respect for MSF’s values
- Expresses his/her interest by talking/asking/giving informed opinions about MSF’s activities.
- Expresses he/she wants to work with MSF because of its principles and mission.
- Overtly expresses his/her satisfaction at belonging to MSF and defends MSF’s social mission.
- Refers to beneficiaries* when speaking about his/her own work.
- Always transmits a positive image of MSF in front of both colleagues and external people.
- Translates the principles of MSF into actions.
Behavioural Flexibility
Adapts behaviour to the needs of the situation
- Accepts decisions which are not completely in line with his/her personal opinions.
- Is flexible in applying and adapting procedures.
- Adapts his/her behaviour to the characteristics of the interlocutor and/or situation.
- Learns from problems and difficulties, becoming more competent at resolving similar situations in the future.
- Looks for adaptable solutions in order to achieve objectives.
- Reassesses priorities when circumstances change, focusing on objectives.
Stress Management
Understands other people’ s stress
- Has an understanding attitude towards other people’s mistakes and shortcomings.
- Gives calm and polite answers and repeats them patiently if necessary.
- Uses techniques or plans activities to manage his/her own stress.
- Responds and acts constructively in conflictive situations.
Results and Quality Orientation
Works towards objectives, preserving established standards
- Perseveres until the objectives of the job and the team have been met.
- Complies with the procedures, processes and rules set by MSF.
- Is aware that the purpose of his/her job is to meet the specified objectives.
- Is autonomous.
- Mobilizes resources.
- Analyses problems and constraints.
Teamwork and Cooperation
Shares information and coordinates with team and/or others
- Shares significant information in a timely manner and actively seeks the opinion of team members or others through empathetic communication.
- Allows others to question work/input if this leads to improvement.
- Coordinates with other team members to ensure that common objectives are achieved.
- Shows interest in and empathy with team members.