LT03601
TRANSPORT & CUSTOMS OFFICER
Level 5
Career Path
Reports to (Hierarchical)
Supply Chain Supervisor /Supply Activity Supervisor/Supply Chain Officer
Reports to (Functional)
Supply Chain Supervisor /Supply Activity Supervisor/Supply Chain Officer
Job Family
Logistics and Supply
Main Purpose
Performing the day to day activities and administrative processes for the clearance and transportation of medical and non-medical goods for a particular supply office (coordination or project level) according to MSF protocols and standards in order to ensure the optimal running of the mission/project
Accountabilities
- Performing the day to day activities and administrative processes to ensure an efficient running of the clearance and transportation processes of medical and non-medical goods for a supply office (coordination or project) following the supply procedures according to MSF standards and protocols. Including the following activities:
- Managing and planning, in collaboration with the line Supervisor and the Warehouse Supervisor, the shipment of goods between the projects and/or from the capital to the projects choosing the best possible means of transport
- Being responsible for the reception of international freight and its forwarding to the field.
- Being responsible for all customs and administrative related issues
- Regularly assessing the local transport market (companies, prices, services, delays,…), and proposing different third party providers for validation
- Performing delegated tasks according to his / her activity and as specified in his/her job description
Education
Essential secondary education
Experience
At least 2 years' experience in supply chain related jobs or in the logistics department
Language Level Description
B1 Independent User
Threshold or intermediate
- Can understand the main points of clear standard input on familiar matters regularly encountered in work, school, leisure, etc.
- Can deal with most situations likely to arise while travelling in an area where the language is spoken.
- Can produce simple connected text on topics that are familiar or of personal interest.
- Can describe experiences and events, dreams, hopes and ambitions and briefly give reasons and explanations for opinions and plans.
Technical Skills
Transport
MASTER
Knowledge on freight forwarding (local and international)
Able to calculate and analyse transport costs according to different modes
Able to calculate transport lead times
Able to follow up transport claims
Knowledge for good distribution practices on transport
Knowledge of IATA and other regulations
Knowledge of transport insurance
Able to write local transport contracts.
Customs
MASTER
Knowledge of freight forwarding from a custom point of view
Understanding of custom cost calculation
Understanding of the local custom process.
Able to identify the key actors of the importation process
Supply IS
UNDER SUPERVISION
Able to use supply software with regards to their activity.
Customer Service Management
UNDER SUPERVISION
Able to understand priority and constraints of the customer.
Supply process Synchronization
MASTER
Able to collect indicators and to analyse them with regards to their activities
Transversal Competencies
Commitment to MSF’s Principles
Demonstrates knowledge of and accepts MSF’s principles
- Respects the choices made by the organisation.
- Has basic knowledge of MSF’s mission and main activities.
- Respects and accepts the medical ethics and principles of MSF.
- Knows the difference between MSF’s activities and those of other NGOs and actors.
Behavioural Flexibility
Accepts changes
- Accepts changes without knowing the full reasons for them.
- Accepts new ideas in a positive way.
- Positively accepts changes in his/her environment.
- Accepts arguments opposed to his/her own.
- Is willing to listen and to take on new tasks in his/her job.
Stress Management
Manages own stress
- Expresses awareness of his/her own stress level.
- Is able to identify causes of his/her own stress and/or asks for help in detecting them.
- Is able to express to others his/her personal stressors at an appropriate time without overwhelming them.
Results and Quality Orientation
Performs his/her work
- Knows objectives of the job.
- Defines tasks to achieve objectives and establishes a working plan.
- Reviews and checks his/her work to detect mistakes and to correct them immediately.
- Values high-quality work.
Service Orientation
Knows and understands clients’ needs and interests
- Identifies and has a clear understanding of who the client to be served is.
- Identifies clients’ needs and concerns, and provides them with useful information and quick solutions.
- Listens to clients and asks them questions to determine their needs and motivations.
- Gets to know how the rest of the team works.
Teamwork and Cooperation
Acknowledges the importance of teamwork and cooperation
- Is responsible for his/her work because he/she knows the repercussions it has on the team or on others.
- Establishes and maintains good working relationships with colleagues, is accessible and listens to others.
- Cooperates with the team and supports decisions made.
- Demonstrates a predisposition to work with others and gives help when asked.
- Acknowledges there are common goals as well as individual objectives deriving from the personal plan of action.