LT03601

TRANSPORT & CUSTOMS OFFICER

Level   5



Reports to (Hierarchical)

Supply Chain Supervisor /Supply Activity Supervisor/Supply Chain Officer

Reports to (Functional)

Supply Chain Supervisor /Supply Activity Supervisor/Supply Chain Officer

Job Family

Logistics and Supply


Main Purpose

Performing the day to day activities and administrative processes for the clearance and transportation of medical and non-medical goods for a particular supply office (coordination or project level) according to MSF protocols and standards in order to ensure the optimal running of the mission/project


Accountabilities

  • Performing the day to day activities and administrative processes to ensure an efficient running of the clearance and transportation processes of medical and non-medical goods for a supply office (coordination or project) following the supply procedures according to MSF standards and protocols. Including the following activities:
    • Managing and planning, in collaboration with the line Supervisor and the Warehouse Supervisor, the shipment of goods between the projects and/or from the capital to the projects choosing the best possible means of transport
    • Being responsible for the reception of international freight and its forwarding to the field.
    • Being responsible for all customs and administrative related issues
    • Regularly assessing the local transport market (companies, prices, services, delays,…), and proposing different third party providers for validation
  • Performing delegated tasks according to his / her activity and as specified in his/her job description

Education

Essential secondary education


Experience

At least 2 years' experience in supply chain related jobs or in the logistics department


Language Level Description

B1  Independent User

Threshold or intermediate

  • Can understand the main points of clear standard input on familiar matters regularly encountered in work, school, leisure, etc.
  • Can deal with most situations likely to arise while travelling in an area where the language is spoken.
  • Can produce simple connected text on topics that are familiar or of personal interest.
  • Can describe experiences and events, dreams, hopes and ambitions and briefly give reasons and explanations for opinions and plans.


Technical Skills



Transport

MASTER

Knowledge on freight forwarding (local and international)

Able to calculate and analyse transport costs according to different modes

Able to calculate transport lead times

Able to follow up transport claims

Knowledge for good distribution practices on transport

Knowledge of IATA and other regulations

Knowledge of transport insurance

Able to write local transport contracts.

Customs

MASTER

Knowledge of freight forwarding from a custom point of view

Understanding of custom cost calculation

Understanding of the local custom process.

Able to identify the key actors of the importation process

Supply IS

UNDER SUPERVISION

Able to use supply software with regards to their activity.

Customer Service Management

UNDER SUPERVISION

Able to understand priority and constraints of the customer.

Supply process Synchronization

MASTER

Able to collect indicators and to analyse them with regards to their activities


Transversal Competencies



Commitment to MSF’s Principles

Demonstrates knowledge of and accepts MSF’s principles

  • Respects the choices made by the organisation.
  • Has basic knowledge of MSF’s mission and main activities.
  • Respects and accepts the medical ethics and principles of MSF.
  • Knows the difference between MSF’s activities and those of other NGOs and actors.

Behavioural Flexibility

Accepts changes

  • Accepts changes without knowing the full reasons for them.
  • Accepts new ideas in a positive way.
  • Positively accepts changes in his/her environment.
  • Accepts arguments opposed to his/her own.
  • Is willing to listen and to take on new tasks in his/her job. 

Stress Management

Manages own stress

  • Expresses awareness of his/her own stress level.
  • Is able to identify causes of his/her own stress and/or asks for help in detecting them.
  • Is able to express to others his/her personal stressors at an appropriate time without overwhelming them. 

Results and Quality Orientation

Performs his/her work

  • Knows objectives of the job.
  • Defines tasks to achieve objectives and establishes a working plan.
  • Reviews and checks his/her work to detect mistakes and to correct them immediately.
  • Values high-quality work. 

Service Orientation

Knows and understands clients’ needs and interests

  • Identifies and has a clear understanding of who the client to be served is.
  • Identifies clients’ needs and concerns, and provides them with useful information and quick solutions.
  • Listens to clients and asks them questions to determine their needs and motivations.
  • Gets to know how the rest of the team works. 

Teamwork and Cooperation

Acknowledges the importance of teamwork and cooperation

  • Is responsible for his/her work because he/she knows the repercussions it has on the team or on others.
  • Establishes and maintains good working relationships with colleagues, is accessible and listens to others.
  • Cooperates with the team and supports decisions made.
  • Demonstrates a predisposition to work with others and gives help when asked.
  • Acknowledges there are common goals as well as individual objectives deriving from the personal plan of action. 


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